Returns and Refund Policy

Thank you for shopping at Unlockedsticks.com.

If you are not entirely satisfied with your purchase, we’re here to help.

Devices

Our devices can be returned within 30 days of the original purchase of the device. A new device may be exchanged for another device or returned for a full refund (not including shipping).

To be eligible for a return, please make sure that:

  • It is the same device we sold you. We will verify the devices serial number. If you try sending us a device we didn’t sell you, dont expect to get it back.

  • The device includes all original accessories (remote and power cord)

  • The device isn’t damaged

Live TV Subscriptions

We issue partial refunds for subscription products within 14 days of the original purchase of the subscription. 

All subscription refunds will be subject to a mandatory $5 restocking fee.

We recommend signing up for a 24 hour trial prior to signing up for a monthly subscription. 

Shipping charges

Shipping charges incurred in connection with the original order are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Unlockedsticks.com.

Make a Return

If you need to make a return, please contact us:

Refunds are generally processed and funds are returned to the card within 20 business days.